Frequently asked questions
GENERAL
Where are you based?
VIBELOCKERS is based in The Netherlands, Amsterdam.
I emailed customer service, how long will it take them to respond?
For email, expect a response within 24- 72 hours from our representatives. Our representatives are available Monday-Friday.
Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
QUESTIONS ABOUT SHIPPING & ORDERING
Which countries do you guys ship to?
We ship to almost all countries . Please contact us at info@vibelockers.com if your country isn’t available in our list. We might be able to fix something for you!
How do I track my order?
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.
Hey! I haven’t received my order yet, what shall I do?
Please just contact mail us at info@vibelockers.com. We are more than happy to update you on your order and the estimated delivery date.
Do I have to pay some duties or taxes?
In most cases our customers do not pay any import duties.In rare cases it can happen, for this your local postal company will contact you. VIBELOCKERS is not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please contact your local post career.
RETURNS & REFUND
What are the return conditions?
Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered .
I want to return something. What should I do?
Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at info@vibelockers.com to arrange your return.
*PLEASE NOTE ALL SHIPPING COSTS ARE NON-REFUNDABLE AND CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed,you will then be given a store credit of the amount of the item at the time of purchase, within 14 days after receiving.
Can I cancel or change my order?
In order to get your orders as soon as possible we can not accept cancellations more than 1 hour after your purchase. In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.
I have placed an order during the sale. Can I return my order?
All orders placed during sale or discount are final and are therefore not possible to be returned.
I am missing an item in my received order. What now?
Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.
PAYMENTS
What payment methods do you accept?
We accept all secured payment methods
What about Western Union or bank transfers?
Sorry, we don’t accept Western Union or bank transfers.